Company Policies
At LeClair Lash, the satisfaction of our clients is our main priority. We offer prompt solutions to any problems or concerns that may occur. Unfortunately, we do not offer refunds, credits, or exchanges for services rendered or products sold, unless defective.
If for any reason you feel dissatisfied with any of our services, please bring this to the attention of our management and we will make it right! We want our clients to have the absolute best experience with their new lashes. Should you not love your lashes for whatever reason, please contact us by phone within 2 business days of your appointment and we will be happy to have a follow up appointment with you. This follow up appointment will be free of charge to resolve any issues. We truly appreciate all feedback from our clients which because it helps us to better serve you.
Appointments Cancellations and No Shows
We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment, or you may be charged a cancellation fee of $50.00.
At LeClair Lash, our time is very valuable to ensure that we can provide all of our clients the best look possible. For this reason, we ask that you be on time for your appointment. This will ensure that you receive your allotted reserved time. In the event that you should be late, we ask that you be considerate and call to inform us of your situation so we may take necessary action or make special arrangements. Please be aware that if you are 15 minutes or more overdue to your appointment, you may need to reschedule. In the event that you need to cancel or reschedule your appointment, we ask that you notify us within 24 business hours before your appointment.
- WE RESERVE THE RIGHT: to charge a Fifty ($50) dollar fee when cancelling or rescheduling 1 day (24 hours) before the beginning of your appointment.
- WE RESERVE THE RIGHT: to charge 50% of the scheduled service for No Show appointments.
ALL CLIENTS MUST HAVE A CREDIT CARD ON FILE PRIOR TO BOOKING AN APPOINTMENT FOR ANY SERVICE TO GUARANTEE YOUR APPOINTMENT.
At LEClAIR LASH, the satisfaction of our clients is our main priority. We offer prompt solutions to any problems or concerns that may occur. Unfortunately, we do not offer refunds, credits or exchanges for services rendered or products sold, unless defective. As discussed in our Consent Form, there is a risk of an allergic reaction to the extensions. As a reminder, that our no refund policy applies to everyone which includes clients that may experience an allergic reaction to the service / products. If for any reason you feel dissatisfied with any of our services, please bring this to the attention of our management. We appreciate all feedback from our clients, both positive and negative, which help us to better serve you. As part of our service, we like to follow up by phone, text or email for any questions or concerns. Thank you for your business, in advance, and for choosing to have your services provided by The LeClair Lash.
Visiting clients
In some cases, we have found when a client comes to us from another location that a significant amount of correction is required before we can apply new lashes. Correction of previous work involves separating natural lashes so they can grow, rest, and shed as they normally would. It may include removing lashes that are improperly placed, turning in the wrong direction, grown out, stuck together, have too much glue at the base, or are not the appropriate length and diameter for the health of your natural lashes. Improper application can result in discomfort from the base of the extensions scratching at the eyelid, excess glue, and pulling of natural lashes. If you have received a poor application, we are here to help and the removal will be painless.
If little correction to your existing lashes is necessary (15-20 minutes of clean up or less), we will add on a $25 correction fee.
If we determine the best option is a complete removal of the current extensions, you will be charged a removal fee of $40. The application of a new full set of lashes may or may not be possible on the same day; it will depend on the health of your natural lashes. We want you to be prepared for exactly what our plan of action is with no surprises. As always, the health and safety of your natural lashes and proper application is our top priority.
All clients coming from another lash location, who may require a complete removal of extensions, will receive a 10% discount at their return visit for a full set of lashes.